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Legal Notice

Privacy & Data Protection Policy

Strict compliance with the General Data Protection Regulation (GDPR) in Spain and the Federal Data Protection Act (DPA) in Switzerland.

1. About This Policy

At SERFECOM INTERNATIONAL, located in Madrid (Spain) and Geneva (Switzerland), we are deeply committed to protecting your privacy and securing your personal data. We want you to have the best experience while interacting with our digital channels for construction, remodeling, painting, and professional cleaning services.

The purpose of this Policy is to explain in a simple, transparent manner what personal data we collect, how we treat it, who we share it with, and what your rights are under the current European and Swiss regulations.

2. Data Controllers

Any personal data you provide through this website or during commercial relations will be treated jointly by:

  • Spain HQ: Paseo de la Castellana 95, 28046 Madrid, Spain. Email: madrid@serfecom-international.com
  • Switzerland Branch: Rue du Rhône 14, 1204 Geneva, Switzerland. Email: geneve@serfecom-international.com

3. Personal Data We Collect

We process only the personal details strictly required to draw up quotes, book technical site inspections, and address your inquiries:

  • Inquiry and Calculator Data: Full name, phone number, email address, type of service requested (cleaning, reform, construction), estimated surface area, and any message content you decide to submit.
  • Browsing Data: IP address, essential system cookies, device and browser type to optimize technical loading performance.

4. Processing Purposes and Legal Bases

We process your personal data under the following legitimate grounds:

  1. Contractual performance or pre-contractual measures: Drawing up custom quotes for construction, painting, or deep cleaning, booking inspection visits, and scheduling services.
  2. Data subject's consent: Sending informational messages, confirmations, or quick calls requested by you through our WhatsApp or call shortcuts.
  3. Legitimate interest: Securing our website, preventing fraud, and optimizing the user experience.

5. Data Retention

We will retain your personal details only for the time required to fulfill the specified purposes, address claims, or comply with legal and tax documentation storage periods under Spanish and Swiss commercial laws (usually up to 5 or 10 years).

6. How to Exercise Your Rights

The applicable regulations grant you fundamental rights over your data. You can request for free at any time:

  • Access: Learn what personal details we hold and how they are processed.
  • Rectification: Correct or update inaccurate or incomplete information.
  • Erasure / Oblivion: Request the deletion of your data when it is no longer required for the purposes it was collected.
  • Objection & Limitation: Object to marketing communications or temporarily limit processing.
  • Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please send an signed email request to our Data Protection Officer at: legal@serfecom-international.com, detailing your name, attaching a copy of your ID, and specifying the right you wish to exercise.

7. Data Security

We have implemented professional-grade technical and organizational security measures (including SSL encryption on our Hostinger server, access firewalls, and internal permissions controls) to protect your personal details against accidental loss, alterations, or unauthorized access.

8. Policy Amendments

We reserve the right to amend this Privacy Policy at any time to adapt to changes in legislation or jurisprudence. The last update date will always be displayed at the bottom of this page.

Last updated: May 27, 2026.